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Understanding Variation: The Key to Managing Chaos
Download Understanding Variation: The Key to Managing Chaos
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Product details
Hardcover: 174 pages
Publisher: SPC PRESS (Statistical Process Control); 2 Revised edition (September 4, 2000)
Language: English
ISBN-10: 9780945320531
ISBN-13: 978-0945320531
ASIN: 0945320531
Product Dimensions:
6.2 x 0.8 x 9 inches
Shipping Weight: 14.4 ounces (View shipping rates and policies)
Average Customer Review:
4.4 out of 5 stars
86 customer reviews
Amazon Best Sellers Rank:
#66,873 in Books (See Top 100 in Books)
This book is well written with great graphics (tables and charts) that illustrate main ideas and examples. It is moderate to difficult subject matter covered in such a way that makes for an easy read with necessary information to know for all decision-making professionals within an organization. The author provides real life examples where companies have analyzed data, completely missing or misinterpreting the clear signals the data was displaying causing the company unnecessary costs. Likewise, the author does a superb job at highlighting why behavior control charts are a mandatory and useful tool when analyzing data used for strategic decision-making. What is a behavior control chart you say? I recommend that you read this book.
Don Wheeler, former colleague of W. Edwards Deming, explains how VERY SIMPLE statistics can transform any business process.As a young boy in Tennessee, I sometimes uncovered "white lightning" (moonshine whiskey) hidden in forests. MIght his East Tennessee roots give Wheeler his rare sense of humor and fascination with how data and KPI's can be used to "cheat?"This book is very rich in actual examples of data being used to mislead as well as KPI's which actually promote THE OPPOSITE behavior intended.Wheeler takes the reader through multiple "cycles of learning" in this short read which is easily completed in under 2 hours on a flight. But be warned; once you read this book you will want to reread it and apply the lessons many times.Are your processes "predictable" or are they "unpredictable?" With his jargon free, reader friendly style, Wheeler explains clearly 3 kinds of "Voice of the Customer" specifications, as well as sharing multiple examples and pitfalls which leaders make converting data into knowledge.If you suffer from "rare" but important defects, be sure to read the next to last chapter. Brilliant!The cases on pages 86 and 131 will inspire you to gain new insights building on the easily understandable histograms.A must read for any Lean Six Sigma Executive, Sponsor or Belt. I buy this book in boxes of 10; I often find my colleagues and contacts asking to have my copy!
Well written. Easy to follow. Great summary of rule sets and methodology provided for you if don't want to read every word (although, I encourage you to do so). I firmly believe that everyone in manufacturing should read this book. If you think you know how to interpret a control chart, you may find that your understanding was limited once you read this book. It gave me a huge advantage over my peers and helped me lead them into greater capability. Buy it and READ IT. You won't be sorry (if you take it seriously and apply it).
Donald J. Wheeler's book is an excellent refresher for quality professionals. But, more importantly, is an effective and easily understood primer for managers of other functions--no previous statistical knowledge is required by the reader. The book demonstrates that "control charts" can be used to understand the outputs of a wide variety of processes. Wheeler provides a concise explanation of control charts. He focuses on charts for individual values and moving ranges, XmR, to analyze numerical data, such as % of on-time shipments, % of premium freight, material costs, and total production costs. In only 155 pages he illuminates the principles and construction of "process behavior charts". No previous statistical knowledge is required and the book doesn't get bogged down in either statistics or mathematics--the focus is on understanding and interpreting data. By using data other than "product measurements" he demonstrates that the control chart can be used to interpret and understand the outputs of a wide variety of processes. A "must" read for every manager--in manufacturing or service industries.
After reading this book (only took a couple of evenings) I feel like Keanu Reaves in The Matrix.I've been studying Dr. Deming's system of profound knowledge, and the bit about understanding variation has been on my TODO list. This book nailed it with a crystal clear introduction to Statistical Process Control (SPC), which Dr. Deming promoted based on his learnings from statistician Walter Shewhart when they worked together at Bell Labs. As Dr. Deming pointed out, an eighth-grader could do this; it's not supposed to be hard, so take the negative reviews of this book with a grain of salt. If you already understand and use SPC, you won't gain nearly as much from this book as a newbie like myself.I remember reading Deming's Out of the Crisis and thinking that the terminology around SPC could easily be confused. "Control" is a very loaded term. Dr. Wheeler has come up with a new terminology, replacing "Control" with "Predictability", among other things. This is going to make it much easier for me to talk about without creating misconceptions.Thanks Dr. Wheeler for making this topic so approachable and for framing it in such a compelling way, and for not being afraid to promote an entirely new terminology even when your book publishing company is known as "SPC Publishing". This reinforces your own personal belief in continual improvement.
One of the pieces of Deming's system of profound knowledge is "understanding variation." To learn that concept, I can't recommend enough this book by Wheeler. It's only 168 pages & is easy to read (unlike most of Deming's own material, sorry to say).One of the great statements in the book (my paraphrase):When you give a person/group an improvement goal, they will do 1 of 3 things:1. Improve the system2. Fudge the numbers3. Work around the system to meet the goal.Most do items 2 & 3. He gives real life examples of each in the book. Must read for those who want to improve!
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